A customer invoice for a marketplace order is issued by the seller through The Oblist's vendor invoice workflow. There is no universal rule that it is emailed a fixed number of days after delivery.
When the invoice becomes available
The vendor dashboard creates a customer-invoice draft for the order. The seller must verify the fiscal details and finalize that document. Availability therefore depends on the invoice's actual status—not on production, dispatch or delivery alone.
An order confirmation or payment receipt is not automatically the finalized seller invoice.
Requesting an invoice
If you need the invoice, continue in the current chat and provide:
The Oblist order number;
the billing name/company;
the billing country; and
for a professional purchase, the VAT/Tax ID that should be checked.
A teammate will verify whether a customer-safe finalized invoice exists and provide the appropriate next step. Do not expect an immediate PDF or secure link unless its availability has been verified for that order.
If the invoice needs a correction
VAT treatment, legal entity, billing address, amount disputes, proforma requests and changes to a finalized invoice require human review. Fin must not invent tax treatment, alter the seller's invoice or promise a correction date.