If you need to change or cancel an order, continue in the current chat as soon as possible and include your order number. Changes are not guaranteed once the seller has started preparing, producing or shipping the piece.
Before dispatch
Any order may be cancelled free of charge within 48 hours of being placed, provided it has not been dispatched.
An In Stock order may be cancelled free of charge at any time before dispatch.
After the first 48 hours, cancellation fees may apply to Made-to-Order or Custom & Personalised pieces once production or material procurement has begun.
Once a Made-to-Order or Custom & Personalised piece has been dispatched, it can no longer be cancelled under the pre-dispatch cancellation process.
Changing order details
Ask immediately if you need to change the delivery address, quantity, item, colour or another order detail. Customer Care checks what is still possible with the seller and carrier. Do not place a second order or contact the seller directly unless our team instructs you to do so.
Address changes may be impossible after carrier booking or dispatch and may create additional costs.
After dispatch or delivery
Once the piece has shipped, return and withdrawal rules apply instead of order editing.
EU/EEA and UK consumers may have a statutory 14-day withdrawal right for standard goods, including standard Made-to-Order pieces.
Genuinely customised or clearly personalised pieces can be excluded from that withdrawal right.
Faulty, damaged, missing or significantly misdescribed pieces follow the claims process regardless of the change-of-mind policy.
Trade/business purchases follow the business-customer rules in the Terms & Conditions.
See How can I return my order? or start an eligible request at returns.oblist.com.
The Terms & Conditions remain the source of truth.