How can I return my order?

You can start a return at returns.oblist.com using your order number and the email address linked to the order. No account is required.

The rules that apply depend on your destination, whether you purchased as a consumer or business customer, and how the product is classified on its product page.

Consumers in the EU/EEA and the United Kingdom generally have 14 days from physical delivery to notify us that they are withdrawing from the purchase. This right also applies to standard Made-to-Order pieces produced to the seller's standard specifications.

The statutory withdrawal right does not apply to pieces made to your specifications or clearly personalised—for example, custom dimensions, materials, finishes or colours selected specifically for you. The product page indicates the applicable classification.

After notifying us, return the piece without undue delay and no later than 14 days after your notice.

There is no general statutory cooling-off right under The Oblist policy for these destinations. Cancellation and return eligibility follows the product classification and the Returns & Refunds Policy, without limiting any mandatory rights that apply in your country.

Consumer withdrawal rights do not apply to purchases made for a trade, business or professional purpose, including Trade Program orders. Returns are accepted only when agreed in writing by The Oblist, except where mandatory law or remedies for faulty, damaged or misdescribed goods apply.

If a piece is faulty, damaged, not delivered or significantly not as described, submit the case through returns.oblist.com. The Oblist will coordinate with the seller and carrier and, where applicable, arrange collection or provide a return label at no cost to you.

For BuyerProtection™ and carrier evidence, report damage, non-delivery or significant misdescription within 3 days of delivery—or the expected delivery date—and include the requested evidence. A later report may affect eligibility under BuyerProtection™ or a carrier claim, but it does not remove your statutory rights.

For a change-of-mind return or statutory withdrawal, you bear the direct return cost. You may:

For faulty, damaged, missing or significantly misdescribed pieces, The Oblist arranges the eligible return at no cost to you.

Products that are hazardous or restricted for transport may require a specific carrier or return method. Start the request in the portal so a compliant solution can be arranged; a shipping restriction does not by itself remove your applicable rights.

Return the piece adequately protected and, where possible, in its original packaging with all accessories. You may be responsible for diminished value caused by handling beyond what is necessary to inspect the piece, missing components or inadequate return packaging.

For an EU/EEA or UK statutory withdrawal, the product price and standard outbound delivery charge are refunded. Supplementary delivery costs resulting from a more expensive delivery option are not refundable.

Refunds are issued to the original payment method. For statutory withdrawals, reimbursement is made no later than 14 days after notice, but may be withheld until the seller receives the piece or you provide evidence that it was sent back. For customers outside the EU/EEA and UK, refunds are issued after receipt and inspection under the applicable policy.

If import duties or taxes were included in the original purchase price, they are refunded according to the applicable return. Charges paid directly to a carrier or customs authority must generally be reclaimed from that carrier or authority.

Go to returns.oblist.com, select the delivered piece and follow the available options. Refund, store credit or exchange options are displayed when applicable.

If you are already speaking with us in chat, continue in the same conversation and share your order number if assistance is needed. The Terms & Conditions prevail if there is any inconsistency.