For deliveries handled by a carrier, if you're unavailable when they attempt delivery, a delivery notice will be left. You can then directly contact the carrier to arrange a more suitable delivery time during regular business hours or propose an alternative delivery address.
If the delivery date specified in your shipping notification email has passed, please reach out to us. We will liaise with the carrier to expedite delivery of your order as promptly as possible.
After the first delivery attempt, you can request to pick up your package at our carrier's local facility or in a pickup location. Call the number on the carrier's Delivery Notice and inform them you'd like to pick up your package in person.
To pick up your package from the carrier's local facility or in pickup location, you may need:
The Delivery Notice
Government ID (driver's license, passport) that matches the package name and address
Some carrier ask for there QR code
The carrier can release the package only to the person included on the shipping address.
In addition to this option, our carriers may offer additional delivery options, which may include electronic signature or estimated delivery time windows, learn more at FedEx Delivery Manager and UPS MyChoice.
For postal deliveries, if you're not present to receive your package or if delivery isn't possible, a notice will be left detailing options for pickup. Typically, you can retrieve your package from the nearest post office or arrange for a new delivery time.
Visit our Order Status page for the latest updates on your delivery status. If your order wasn't shipped via post and hasn't arrived within five days, please contact The Oblist Customer Service for assistance.