We're sorry if your piece didn't arrive in perfect condition. Please tell us within 3 days of delivery so you're covered by Buyer Protection (for made-to-order pieces, within 72 hours).
Report it
Start your claim at returns.oblist.com (order number + email). Choose the affected piece and the reason "Arrived damaged" or "Faulty / quality" — you'll be asked to add a short video (10–20 seconds) and/or photos showing:
the damaged piece, clearly, from a few angles,
the original packaging as it arrived,
(helpful) you saying out loud: "Hello The Oblist, order #XXXX received damaged on [today's date]."
Please keep the packaging — the carrier may need photos of it for their insurance.
What happens next
We review your claim and contact the brand directly to put it right with as little hassle for you as possible. We'll keep you posted and, where possible, arrange a replacement, repair, or refund. You can follow it anytime under "Your requests" at returns.oblist.com.
Can't add the media there? Contact us and we'll help.