If you receive your order and find that its contents are damaged, please inform our Customer Service within 3 days following the delivery to be eligible for Buyer Protection.
We kindly ask you to provide a short video (10–20 seconds) including the following:
The damaged item, shown clearly from different angles
The original packaging as received
A verbal statement saying the following sentence out loud:
“Hello The Oblist, order #XXXX received damaged on [today’s date].”
This information is required in order for us to review your claim and assist you as quickly as possible.
If the contents of your order are damaged, The Oblist will contact the seller directly to resolve the problem as quickly as possible, with the least inconvenience to you. We will keep you informed of the progress of our investigation and, if possible, we will send you a replacement product.
If you have any problems with your new product or suspect it's defective, please inform us immediately to report it.