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What happens if I don't pay customs duties?
What happens if I don't pay customs duties?
Updated over 2 months ago

As stated in our Terms and Conditions (paragraph 9.1):

If you choose not to pay the import duties and taxes upon the arrival of your package, The Oblist cannot be held responsible, and the package will either:

  • Be held until payment is made by you to proceed with the delivery, or

  • Be returned to the sender.

In the event that the package has already been returned to the sender due to non-payment of duties and taxes:

  • You may choose to have the package resent by paying the shipping costs again (or the original shipping cost if you had benefited from free shipping), or

  • We will refund the amount of the product, minus the actual shipping costs incurred.

If we do not receive a response from you within 15 days of the package being returned to the sender, the product will no longer be refundable, including shipping costs.



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