Once your return has been received by our brand or partner, it can take up to 6 calendar days to process. When your return has been accepted, your refund will be processed to your original payment method, excluding any delivery costs. Refunds can take up to 14 days to show in your account, depending on your payment provider.

To track the return of your package, use the Waybill Number from the Waybill Doc included in your order. Or check the status of your return by going to Orders in your account.