When returning your items, please include any accessories, branded boxes or cases that came with your order, in the reusable The Oblist or Vendor packaging. If anything is damaged or missing from your return, you may not receive your refund.
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Whether you arrange a collection or drop off your return, you’ll need to do this from the country or region you ordered.
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​Here’s what you need to do:
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1. Go to Orders if you have an account. If you placed your order as a guest, enter your guest order details and please create your account.
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2. Find the order you want to return and start your return here.
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​There are two ways to return your items. Depending on your location, one will always be available.
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1. Book a free returns collection :
Select your collection address and number of packages, schedule a collection date, suitable time and click Book Collection.
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2. Return for free at a drop-off point near you :
Select the in-store or drop-off option in your account and take the return to your chosen The Oblist partner courier drop-off point.
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Do you have a carrier return label? If you do, you can use it at a drop-off point near you or call them to book a free return collection.
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​Prepare your return
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​Place the item inside the packaging - don't forget any brand boxes, dust bags, or cases.
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Attach your Return Label to the outside of the packaging. If you’re returning multiple items that arrived in separate boxes, please package them the same way they arrived with new Return Labels.
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If you received a Return Note with your order, attach it to the outside of your package
Give the Waybill Doc to the courier. Make a note of the Waybill Number to track your return
If you didn't receive your return label — don't worry. All you need to do is head to orders & returns in your account and print it.
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When your package is collected or dropped off, make sure you ask the courier to scan the label so you can track your return.
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Need to reschedule your return collection? You can do this by heading to Orders & Returns in your account.
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Returns from different brands or partner boutiques and certain items received individually should be packaged separately and the correct Return Label attached to the outside of each package.
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All the documents you need to return your item should be included in your package. If you need to reprint them, head to Orders & Returns in your account, or if you placed an order as a guest, you need to create your Oblist account.